ITIL Foundation Training

ITIL Foundation Training - Nigeria
ITIL Foundation Training - Nigeria
  • ITIL Foundation Training - Nigeria
  • ITIL Foundation Training - Nigeria
Description :

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. IT describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT service management (ITSM).

J-Prime Limited is a leading IT & Business Management Training provider in Nigeria. We are constantly providing world class training, using the best technologies and professionals. At J-Prime limited, we stress on providing the optimum combination of knowledge, experience and outstanding coaching skills with hands - On - Experience, enabling our participants to leave the training course with an immeasurably improved skill set.

ITIL Foundation Training 2011 Edition
VENUE: Awolowo house, 29/31 Awolowo way Ikeja

Training Dates
16th - 18th August -- Weekdays (Optional)
19th - 26th August -- Weekends (Optional)

COURSE MATERIALS: Available in Soft copies

Objectives
The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:
Service Management practice (understanding)
Service Lifecycle (understanding)
Key principles and model (understanding)
Selected roles (knowledge)
Selected functions (knowledge)
Technologies and architecture (knowledge)
ITIL Qualification scheme (knowledge)

Contents

The course familiarises participants with the content of the
ITIL Service Strategy
Service Design
Service Transitions
Service Operation
Continual Service Improvement

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