Customer Relationship Management Training (crm)

Customer Relationship Management Training (crm) - Nigeria
Description :

Benefit of training
What is crm implementation?
Customer relationship management (crm) implementation is the process of installing crm software so an organization can manage current and potential customer relationships. Successful crm implementation can help businesses analyze customer interactions, efficiently track leads and streamline processes

• training schedule: by request/in sesssion
• duration: 2 days
• training method: classroom/virtual

Course objective:
At the conclusion of this training, participants should be able to :
A. turn prospects into customers
B. minimize defections
C. have a large proportion of loyal customers.
D. have a profitable relationship of the type the customers would desire and with those who desire them.
E. use cross selling opportunities without annoying customers.

Course outline:
1. implement customer service passion (psp)
2. product vs service
3. seven days to better customer services
4. front line personnel
5. follow – up
6. ten do’s & don’t

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