BENEFIT OF TRAINING
What is CRM implementation?
Customer relationship management (CRM) implementation is the process of installing CRM software so an organization can manage current and potential customer relationships. Successful CRM implementation can help businesses analyze customer interactions, efficiently track leads and streamline processes
• Training Schedule: By Request
• Duration: 2 Days
• Training Method: Classroom
HOW TO RESERVE A SEAT
Certificate to be issued will be printed with our accreditation partner’s logos as approval seals for:
1. World Safety Organization (USA)
2. Institute of Safety Professionals of Nigeria(ISPON)
3. Oil and Gas Trainers Association Of Nigeria(OGTAN)
4. Nigerian council for Management Development(NCMD)
5. Nigerian Red cross Society(NCRS)
6. Industrial Training Fund(ITF)
7. Department of Petroleum Resources (DPR)
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• Lagos: 41 ,Isolo way Ajao Estate, By 7 & 8 Junction, Off International Airport Road Isolo, Lagos State
• Unity House: 1, Lagos Street, Off Old Aba Road, Opposite Rumuomasi Secondary School, Rumuomasi Port - Harcourt, Rivers State
• Suite 48 Futeb Plaza, Effurun-Sapele Road,opposite Refinery road Junction, By Delta Shopping Mall(Shoprite),Effurun/Warri,Delta State
COURSE OUTLINE:
1. Implement customer service passion (PSP)
2. Product vs service
3. Seven days to better customer services
4. Front line personnel
5. Follow – up
6. Ten do’s & don’t
