Customer Journey Map Training - January 27th 2017

Customer Journey Map Training - January 27th 2017 - Nigeria
  • Customer Journey Map Training - January 27th 2017 - Nigeria
Description :

The Customer Journey Map Training is a one day programme designed for customer service officers/managers, customer experience management professionals, business owners, product developers and managers with the requisite skills to;
1. Best understand how customers are interacting with your organization
2. Implement a process to help you better capture total customer experience in your organization across multiple touch points
3. Identify areas for experience improvement
4. Drive management buy-in as well as measurement & governance of experience improvement across multiple touch points

Outline; About CJM, Advantages of CJM, Gathering Customer Insight, Components a CJM, Drafting a CJM, Using a CJM, Getting Management Buy-In + Measurement & Governance

Programme Fee: per participant [20% discount applies for early birds]

Date: January 27th 2017

Time: 8am to 4pm

Venue: Providence House [Penthouse Floor, Block 34, Plot 15, Admiralty Way, Lekki Phase 1, Lagos, Nigeria

Hurry now as only 25 spaces are available.

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