Customer Journey Map Training - January 27th 2017

Customer Journey Map Training - January 27th 2017 - Nigeria
  • Customer Journey Map Training - January 27th 2017 - Nigeria
Description :

The Customer Journey Map Training is a one day programme designed for customer service officers/managers, customer experience management professionals, business owners, product developers and managers with the requisite skills to;
1. Best understand how customers are interacting with your organization
2. Implement a process to help you better capture total customer experience in your organization across multiple touch points
3. Identify areas for experience improvement
4. Drive management buy-in as well as measurement & governance of experience improvement across multiple touch points

Outline; About CJM, Advantages of CJM, Gathering Customer Insight, Components a CJM, Drafting a CJM, Using a CJM, Getting Management Buy-In + Measurement & Governance

Programme Fee: per participant [20% discount applies for early birds]

Date: January 27th 2017

Time: 8am to 4pm

Venue: Providence House [Penthouse Floor, Block 34, Plot 15, Admiralty Way, Lekki Phase 1, Lagos, Nigeria

Hurry now as only 25 spaces are available.

Our safety tips

  • Listings with the "Shop" mentioned mean the publisher was curated by Jumia Deals.
  • At all costs, avoid paying before seeing the item.
  • Avoid sending money through untraceable methods such as Western Union or Mobile Money.
  • Thoroughly check the item to make sure it's matches the assumed condition.
  • If the seller doesn't have a shop, meet with him in a public place (Mall, Gas station, workplace ...).
  • Do not give personal details (bank details, credit card numbers ...).
  • Beware of offers that are too good to be true.

What do you have to sell?

Sell everything for free on Jumia Deals

Post a Free Ad Now!
Processing data